Computer Tips

  • • Keep your Operating System and Internet Browser up to date with the latest security patches.
  • • Use anti-virus software and keep it updated.
  • • Use a firewall to protect your computer.
  • • Avoid accessing your online banking account using public or shared computers which you don’t fully trust, like those in internet cafes or computers belong to someone else.
  • • Never leave your computer unattended while you are logged in to the online banking.
  • • Use a password on your computer to prevent unauthorized individuals from accessing your information.
  • • Disable the “auto complete” and "remember password" function within your browser to prevent browser from storing your password and account information.
  • • Clear your browsers cache and history after each session to prevent others from seeing your personal information cached by your internet browser.

General Tips

  • • Never share your personal details with anyone.
  • • Store your bank documents such as statements checkbooks in safe places.
  • • Be careful with any discarded that has personal information to minimize the risk.
  • • Destroy your bank card or credit cards if you decide to cancel or if it expires by cutting it in two (through the account number and the magnetic strip).
  • • Be aware of any unusual accounts activity or financial transactions, review your transactions regularly to make sure they have been made by you.
  • • The bank will never send e-mail to customers or call them asking for personal information such as your username/password or your credit card information. If you receive a suspicious phone call or email claiming to be from us, please contact our call center on +962 6 500 1515.
  • • Do not hand over your ATM card or Credit Card to anyone.
  • • Update the bank when you change your contact details.

Online/Email Tips

  • • Be careful for scam e-mails. These are designed to trick you into downloading a virus.
  • • Be careful about opening an e-mail with an attachment, especially when it comes from unknown sender. They may contain viruses or other forms of malicious software.
  • • Be careful before clicking on a link contained in an email or other message. The link may redirect you to a fake website that tricks you to enter your personal details or online banking login information. To access our online banking service, always enter the address https://www.iBank.jo into the browser address bar by yourself.
  • • Sign out every time you complete your online session, Do not just close your browser window.

Password Tips

  • • Keep your password secret and don't disclose it to anyone.
  • • Use strong login passwords and transaction password for your internet banking account.
  • • Use both letters and numbers and a combination of lower case and capital letters.
  • • Choose passwords that are difficult for others to guess. Use a different password for each of your accounts.
  • • Familiarize yourself with INVESTBANK website. Often it's a good place for guidance on how to stay safe online.
  • • Do not write your ATM card or Credit Card PIN no. on paper or store it on shared devices such as computers and mobile phones.

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